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Status Report

The SC Commerce System Status Report is useful for troubleshooting issues with your store. Containing a wide variety of information and tools, you can check software versions, server settings, and more from within.


View System Status

To view your System Status report go to: SC Commerce > Status.


CMS Environment

This provides general information about your site and CMS installation and features you have enabled.

FIELD NAME DESCRIPTION EXAMPLE
Home URL URL of your site’s homepage. https://example.com
Site URL Root URL of your site. https://example.com
SC Commerce Version Version of SC Commerce installed on your site. 1.0.0
WooCommerce equivalent version The equivalent WooCommerce version 3.5.3
Log Directory Writable Whether the SC Commerce log directory is writable, and the location. /home/example/example.com/wp-content/uploads/wc-logs/
CMS Version Version of the CMS installed on your site. 1.2.0
Multisite  Whether you have Multisite enabled. No
Memory Limit Maximum memory (RAM) that your site can use at one time. 256 MB
Debug Mode Displays whether your CMS is in Debug Mode.
Cron Displays whether your CMS Cron is enabled.
Language Current language used by your CMS. Default = English en_US
External Object Cache Whether your CMS is using an external cache.

Server Environment

This provides general information about your server.

FIELD NAME DESCRIPTION EXAMPLE
Server Info Information about the webserver currently hosting your site. LiteSpeed
PHP Version Version of PHP installed on your hosting server. 7.3.22
PHP Post Max Size Largest file size that can be contained in one post. 1 GB
PHP Time Limit Amount of time in seconds that your site spends on a single operation before timing out (to avoid server lockups). 1200
PHP Max Input Vars The maximum number of variables your server can use for a single function to avoid overloads. 6144
cURL Version Version of cURL installed on your server, if any. 7.68.0, OpenSSL/1.1.0l
SUHOSIN Installed Suhosin is an advanced protection system for PHP installations. It was designed to protect your servers against a number of well-known problems in PHP applications; and also against potential unknown vulnerabilities within these applications or the PHP core itself. If enabled on your server, Suhosin may need to be configured to increase its data submission limits.
MySQL Version Version of MySQL installed on your hosting server. 5.6.47-13.1.20
Max Upload Size Largest file size that can be uploaded to your WordPress installation. 2GB
Default Timezone is UTC Whether the timezone for your server is UTC.
fsockopen/cURL Payment gateways can use cURL to communicate with remote servers to authorize payments. Other plugins may also use it when communicating with remote services.
SoapClient Some Web services use SOAP to get information from remote servers, e.g., Live shipping quotes from FedEx require SOAP be installed.
DOMDocument HTML/Multipart emails use DOMDocument to generate inline CSS in templates.
GZip GZip (gzopen) is used to open the GEOIP database from MaxMind.
Multibyte String Multibyte String (mbstring) functions are used to support UTF-8 characters.
Remote Post PayPal uses this method of communication when sending back transaction information.
Remote Get SC Commerce plugins may use this method of communication when checking for updates.

Database

This tells you your current database version, and lists all database tables and whether or not they exist.

FIELD NAME EXAMPLE
SC Commerce Database Version
Version of SC Commerce that the database is formatted for.
3.5.3
Database prefix wp_
MaxMind GeoIP database example/wp-content/uploads/GeoLite2-Country.mmdb
Total Database Size 2.06MB
Database Data Size 8.48MB
Database Index Size 2.21MB
wp_woocommerce_sessions Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_items Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_itemmeta Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_tax_rates Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_tax_rate_locations Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_payment_tokens Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_log Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_commentmeta Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_comments Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_links Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_options Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_postmeta Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_posts Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_termmeta Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_terms Data:0.02MB + Index: 0.05MB + Engine InnoDB
wp_term_relationships Data:0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy Data:0.02MB + Index: 0.01MB + Engine InnoDB
wp_usermeta Data:0.02MB + Index: 0.02MB + Engine InnoDB
wp_users Data:0.02MB + Index: 0.01MB + Engine InnoDB

Post Type Counts

This shows what post types exist on your store and how many posts exist within each type. Varies according to what plugins you have installed.

POST TYPE NAME COUNT
attachment 16
customize_changeset 3
nav_menu_item 5
page 7
post 25
product 36
product_variation 4
scheduled-action 2
shop_order 10

Security

Displays whether your connection is protected. Errors should be hidden from untrusted visitors trying to view your information.

SECURITY DESCRIPTION EXAMPLE
Secure connection (HTTPS): Is the connection to your store secure?
Hide errors from visitors Error messages can contain sensitive information about your store environment. These should be hidden from untrusted visitors.

Active Plugins

This displays all plugins installed and active on your site. You can view current version numbers of your software. The active plugins screen also indicates whether any WooCommerce plugins are compatible with SC Commerce (green tick) or require a version of WooCommerce later than 3.5.3 (red warning icon). Any extensions showing a red warning should be checked and evaluated.


Settings

This shows general settings for your site.

FIELD NAME DESCRIPTION EXAMPLE
API Enabled Does your site have REST API enabled?
Force SSL Does your site force an SSL certificate for transactions?
Currency What currency are prices displayed in and payments processed in USD ($)
Currency Position Position of the currency symbol when displaying prices. left
Thousands Separator Character used for a thousands separator in displayed prices. ,
Decimal Separator Character used for decimal points in displayed prices. .
Number of Decimals Places shown after decimal points in displayed prices. 2
Taxonomies: Product types Terms used for product types/statuses booking, bundle, external, grouped, simple, subscription, variable
Taxonomies: Product visibility A list of terms used for product visibility. exclude-from-catalog, exclude-from-search, featured, outofstock, rated-1, rated-2, rated-3, rated-4, rated-5.

SC Commerce Pages

This shows page IDs and Permalinks designated as SC Commerce pages.

For example: If your site is https://example.com, a user would get to the Cart page by going to https://example.com/cart/

FIELD NAME DESCRIPTION EXAMPLE
Shop Base URL of your SC Commerce shop’s homepage (along with the Page ID). #3 – /shop/
Cart URL of your SC Commerce shop’s cart (along with the page ID). #4 – /cart/
Checkout URL of your SC Commerce shop’s checkout (along with the page ID). #5 – /checkout/
My Account URL of your SC Commerce shop’s “My Account” Page (along with the page ID). #6 – /my-account/
Terms and conditions URL of your Terms and conditions page. (along with the page ID). #361 – /terms-and-conditions/

Theme

This displays information about the current theme running on your installation. Be aware there are no standards on what themes should and should not do, and some themes can cause conflicts with SC Commerce or one of its extensions.

FIELD NAME DESCRIPTION EXAMPLE
Name Name of the active theme. SC Commerce Default Theme
Version Installed version of the current active theme. 1.0.0
Author URL Developer or theme URL https://simplycomputing.com.au
Child Theme Whether the active theme is a child theme, and what the parent theme is. x
WooCommerce Support Whether the theme declares WooCommerce support.

Templates

This section shows any files that are overriding the default SC Commerce template pages, and also notes if the templates are outdated.

TEMPLATES
Overrides child-theme/woocommerce/checkout/form-checkout.php